Refund policy

PLEASE READ OUR RETURN POLICY IN ITS ENTIRETY BEFORE FILING A RETURN.

Returns are not accepted past 7 days unless approved by a staff member due to an extenuating circumstance.

Twistofficialwebsite.com accepts returns from customers for up to 7 days from date of purchase only due to an extenuating circumstance. This is a generous time frame for returns.

Return and Exchange Process:

File a Help Request through our Customer Support Portal.

When filing your request, please fill out the necessary information that is requested in the Help Request Ticket Form.



You will need:

Your Full Name.

Order Number.

Date of Purchase (Not Date of Delivery)

The name of the product you are returning – Include Brand, Model, and Color if Applicable

Reason for Return – DESCRIBE THE ITEM’S DEFECT

Your Mailing Address

Type of return – ie: (Defective Item, DOA, Wrong Item)

Exchange type request – ie: I would like the same item exchanged or if you’d like credit towards an alternate item or Refund if your product qualifies for buyer’s remorse.

Exchange Option Number (1 or 2) Which is explained below.



Exchange Pre Purchase Order # If Return Option 2 is selected – Also Explained Below:

*Please Note that you may be asked to provide photo or video proof of the item’s defect. This typically applies to major visual defects or other extenuating circumstances. It is not a common practice but please know that we may ask for this at any time and have the right to do so.





NOTE: YOU MUST INCLUDE YOUR NEW ORDER NUMBER IN YOUR RETURN REQUEST IF YOU DECIDE ON EXCHANGE OPTION 2. WE WILL NOT SEND YOU A RETURN LABEL OR RMA WITHOUT PROOF THAT YOU’VE ALREADY PURCHASED YOUR EXCHANGE ITEM – PLEASE SEE EXCHANGE OPTION DESCRIPTIONS BELOW.



Twistofficialwebsite.com does not provide refunds. We only provide a direct exchange for defective items or credit towards an alternate device. DOA, wrong items are the exception to the rule. Our DOA policy is outlined below.

DOA, Missing, & Wrong Items:
All Dead on Arrival items, Missing components, or Wrong Item claims must be reported back to us within 72 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is important you use the time allotted to check if the item is DOA. We will only accept returns from the excluded item list if it is a DOA item and is reported within the 72 hour time frame.

The warranty excludes coverage for damage resulting from accident, disassembly, customized modification, or user-error.

Again, we do not exchange catomizers, atomizers, tanks, rebuildables (RDA), rebuildable tanks (RTA), coils, drip tips, batteries, chargers, disposables, or any similar product unless notified it was DOA within 72 hours of delivery.

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